SOS Security is a values based modern security services company. We provide Handyman Services to a stunning luxury development in one of Wembley’s most exciting up-and-coming areas based in Greater London,England

We are seeking a well-presented, articulate, reliable team player to provide frontline Security Officer for our contract in Wembley, HA9.

Hours of work every week:

Monday, Wednesday and Friday from 08:00am – 16:00pm.

Total 24 hours per week

Pay Rate

£15.00 per hour

Duties will include:

• Basic repairs and fixings.
• Changing light bulbs.
• Basic plumbing, toilets, sinks with plugs, showers etc.
• Ad-hoc for gardening (E.g if weed killer needs to be sprayed on the landscape).
• Repairs inside apartments such as wardrobes etc
• Reporting non conformances to Operation Manager i.e. defective bulbs etc.
• Daily safety checks
• Passionate about creating a clean, positive, and safe environment for residents, guests, and the team this will be done through litter picking, window cleaning, metal polishing, and painting.
• Expert in customer service, using this expertise to lead, engage, and inspire others.
• Proactive in seeking opportunities to drive the performance of the development.
• Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.

Service provision:

– Ensure that service level agreements with the client are met and that any shortfalls are documented and reported to the Operations Manager

Compliance:

– Support and maintain policies and procedures in accordance with legislation.

– Support colleagues at both the client and SOS HQ with regards to requirements pertaining to access and egress

General:

– Any other duties as required by the Operations Manager

Requirements

• Ensuring all working equipment is working properly e.g. site phone.
• Values and supports the team, building strong working relationships with residents, guests, and external contractors.
• Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.
• Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.

• A passion for customer care and a sensitivity to clients needs.
• Passionate about creating a positive and safe environment for residents, guests, and the team.
• Account for previous 5 years.
• Right to work in the UK.
• Experience in customer facing environments .
• Flexible for covering additional shifts.
• Enthusiasm and motivation to be a performance-driven team player.
• Ability to work on your own initiative.
• Excellent organizational skills and a willingness to work flexibly and to tight deadlines.
• Data management and strong record keeping skills.

Benefits

• A great earning potential
• Chance to work at a stunning luxury development in one of Wembley’s most exciting up-and-coming areas based in Greater London, England
• Access to industry leading training
• Great staff progression opportunities
• Working with experienced and friendly security staff.
• Supportive management team.