Secure On Site Security Officer Prevents Fire from Starting and Affecting Multiple Homes

Incident Summary:

On the evening of June 18, 2025, at around 23:30 PM, the onsite security officer, Mahdi, received a call from the concierge team regarding a potential incident at the waterfront development in Hammersmith. Residents had reported the smell of smoke emanating from a neighbouring apartment.

Sequence of Events:

1. Initial Report and Response:

1. • At approximately 23:30 PM, Security Officer Mahdi was alerted by the concierge team about the smell of smoke reported by two residents.
   • Mahdi arrived at the location and spoke with the reporting residents who confirmed they smelled smoke coming from their neighbour’s apartment.
3. 2. Assessment and Action Taken:
5. • Mahdi knocked on the apartment door multiple times but received no response.
   • Conducting a dynamic risk assessment, Mahdi deemed it safe to investigate further by opening the letterbox, through which he confirmed the presence of smoke.
   • Mahdi then went outside to inspect the apartment from the outside and observed that all the lights were off.
   • He radioed the concierge to obtain the apartment keys for further assessment.

3. Investigation Inside the Apartment:

1. • Using the keys provided by the concierge, Mahdi entered the apartment.
   • He discovered that the smoke was coming from the oven, which had been left on.
   • Mahdi immediately switched off the oven and opened the balcony window to ventilate the apartment.
3. 4. Resident’s Return:
4. • Shortly after resolving the immediate hazard, the resident of the apartment returned.
   • Mahdi informed her of the situation, and she explained that she had been at the swimming pool for approximately 10 minutes.

Conclusion:

The incident was resolved without any injuries or significant damage. The quick response and actions taken by Security Officer Mahdi prevented a potential fire hazard. The resident was made aware of the incident and advised to ensure that all appliances are turned off before leaving the apartment in the future.

Recommendations:

• Remind all residents to double-check their appliances before leaving their apartments.
• Consider installing smoke detectors with alarms in all apartments to alert residents and staff more promptly.
• Provide refresher training for all staff on dynamic risk assessments and emergency response procedures