Incident Summary:
On the evening of June 18, 2024, at around 23:30 PM, the onsite security officer, Evans, received a call from the concierge team regarding a potential incident at the waterfront development in Hammersmith. Residents had reported the smell of smoke emanating from a neighbouring apartment.
Sequence of Events:
1. Initial Report and Response:
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- At approximately 23:30 PM, Security Officer Evans was alerted by the concierge team about the smell of smoke reported by two residents.
- Evans arrived at the location and spoke with the reporting residents who confirmed they smelled smoke coming from their neighbour’s apartment.
- 2. Assessment and Action Taken:
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- Evans knocked on the apartment door multiple times but received no response.
- Conducting a dynamic risk assessment, Evans deemed it safe to investigate further by opening the letterbox, through which he confirmed the presence of smoke.
- Evans then went outside to inspect the apartment from the outside and observed that all the lights were off.
- He radioed the concierge to obtain the apartment keys for further assessment.
3. Investigation Inside the Apartment:
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- Using the keys provided by the concierge, Evans entered the apartment.
- He discovered that the smoke was coming from the oven, which had been left on.
- Evans immediately switched off the oven and opened the balcony window to ventilate the apartment.
- 4. Resident’s Return:
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- Shortly after resolving the immediate hazard, the resident of the apartment returned.
- Evans informed her of the situation, and she explained that she had been at the swimming pool for approximately 10 minutes.
Conclusion:
The incident was resolved without any injuries or significant damage. The quick response and actions taken by Security Officer Evans prevented a potential fire hazard. The resident was made aware of the incident and advised to ensure that all appliances are turned off before leaving the apartment in the future.
Recommendations:
- Remind all residents to double-check their appliances before leaving their apartments.
- Consider installing smoke detectors with alarms in all apartments to alert residents and staff more promptly.
- Provide refresher training for all staff on dynamic risk assessments and emergency response procedures
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