Incident Summary:

On the evening of June 18, 2024, at around 23:30 PM, the onsite security officer, Evans, received a call from the concierge team regarding a potential incident at the waterfront development in Hammersmith. Residents had reported the smell of smoke emanating from a neighbouring apartment.

Sequence of Events:

1. Initial Report and Response:

    • At approximately 23:30 PM, Security Officer Evans was alerted by the concierge team about the smell of smoke reported by two residents.
    • Evans arrived at the location and spoke with the reporting residents who confirmed they smelled smoke coming from their neighbour’s apartment.
  1. 2. Assessment and Action Taken:
    • Evans knocked on the apartment door multiple times but received no response.
    • Conducting a dynamic risk assessment, Evans deemed it safe to investigate further by opening the letterbox, through which he confirmed the presence of smoke.
    • Evans then went outside to inspect the apartment from the outside and observed that all the lights were off.
    • He radioed the concierge to obtain the apartment keys for further assessment.
    Gordon Ramsay Bread Street Kitchen Bar Rooftop Stratford Security Guard

     

    3. Investigation Inside the Apartment:

      • Using the keys provided by the concierge, Evans entered the apartment.
      • He discovered that the smoke was coming from the oven, which had been left on.
      • Evans immediately switched off the oven and opened the balcony window to ventilate the apartment.
    1. 4. Resident’s Return:
      • Shortly after resolving the immediate hazard, the resident of the apartment returned.
      • Evans informed her of the situation, and she explained that she had been at the swimming pool for approximately 10 minutes.
    Gordon Ramsay Bread Street Kitchen Bar Rooftop Stratford Security Service

    Conclusion:

    The incident was resolved without any injuries or significant damage. The quick response and actions taken by Security Officer Evans prevented a potential fire hazard. The resident was made aware of the incident and advised to ensure that all appliances are turned off before leaving the apartment in the future.

    Recommendations:

    • Remind all residents to double-check their appliances before leaving their apartments.
    • Consider installing smoke detectors with alarms in all apartments to alert residents and staff more promptly.
    • Provide refresher training for all staff on dynamic risk assessments and emergency response procedures

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