Secure On Site Security was established to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the London. As a security supplier to some of the country’s most well known companies, customer care is at the centre of our business strategy. We have highlighted in previous blog entries how we look to nurture long term relationships with our customers to better understand their security needs, go above and beyond the call of duty and offer additional services such that their requirements are met each and every time; and through our intensive account management we can quickly adapt to our clients changing security requirements.
By understanding a client’s needs from the beginning, Secure on Site can deliver the superior service customers expect. To demonstrate our commitment to customer care, we offer a money back guarantee and long term fixed prices to clients which has been of particular benefit to those burnt by cowboys. Whilst no security system is perfect we have total confidence in our operational procedures and client management, allowing us to make such a promise to our clients. It’s another way we demonstrate Secure On Site’s individual approach to customers and to date, no client has taken us up on the money back guarantee.
Secure On Site has worked tireless to improve the image of the industry, by setting standards which other companies follow, and this was recognised by our LYST Business of the Award. Security services should, by their very nature, be customer-oriented and Secure On Site strives for excellence with customer satisfaction at its heart. But don’t just take our word for it. Our customers are our strongest advocate.
